Call for participation

Workshop in conjunction with NordiCHI 2016:
Sunday, October 23rd, 2016 in Gothenburg

Design and deployment of eHealth services for patients and relatives are challenging due to the complex setting, long established work processes in healthcare, various stakeholders with conflicting needs and requirements etc. While these services are welcomed by many as contributing to patient empowerment and possibly reducing healthcare costs, concerns are also raised in terms of possible negative consequences such as an increased workload in healthcare, patients misusing the systems, and worried patients.

In this workshop we will discuss critical incidents in relation to the design and deployment of eHealth services for patients to create learning opportunities for future development. We therefore invite researchers, practitioners and patients to participate in this full-day workshop in which we discuss and analyse past critical incidents, reflect the learned lessons, and elaborate possible recommendations for the design and deployment of eHealth services in the future. We highly encourage and welcome contributions from the patient perspective in order to incorporate personal experiences and insights of patients.

Possible eHealth services for patients and relatives include, but are not limited to:

  • Patient portals
  • Personal health records
  • Patient Accessible Electronic Health Records
  • Telemedicine / Telehealth
  • Sensor technology / Internet of Things
  • Mobile eHealth

To contribute to the workshop we expect position papers in which a critical incident in relation to an eHealth service for patients is described. In accordance with Fook & Gardner (2007), a critical incident is an event that has happened to a person and that he/she regards as important or significant in some way. Participants should choose incidents they are open to learn from and in this way it is not relevant if this incident is perceived as positive or negative. Critical incidents related to the design, deployment, and use of eHealth services for patients could for example incorporate management decisions, technical problems, laws and regulations, or other barriers and constraints.

The position paper should describe the eHealth service in question including the background / relevant stakeholders and tentatively answer the following questions:

  1. What is the critical incident?
  2. What assumptions were made about the stakeholders, problem, or situation?
  3. What were the consequences of this incident?
  4. What could be done if this or a similar incident would occur again in the future?

Potential participants are asked to submit 2-6 page position papers in the ACM SIGCHI format – for long papers (not the extended abstract format).

Please send your position paper to by 25th of August.

Contributions will be reviewed by all workshop organisers and selected based on the quality of the paper and the described critical incident as we aim for a wide collection of different kinds of incidents. We expect to include 15-25 participants related to 5-10 position papers. At least one author of each accepted position paper must register for the workshop.

For each accepted position paper, the authors are asked to prepare
1) an introductory slide presenting themselves and
2) a poster for the workshop.

The introductory slide should be sent to the organisers three days before the workshop takes place, at the latest. Accepted position papers will be made available on the workshop website prior to the workshop.


  • 25 August 2016
    Submission deadline for position papers
  • 3 September 2016
    Notification of acceptance to workshop participants
  • 16 September 2016
    Early registration deadline
  • 30 September 2016
    Camera ready version of position paper for workshop website
  • 20 October 2016
    Send introductory slide as PDF to
  • 23 October, 2016
    Workshop at NordiCHI 2016